| Human Resource Department Frequently Asked Questions |
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| What positions are open and where do I get an application? |
Job vacancies are posted on the City's website, at City Hall and on our job line at 903-654-4935. Applications are available at the Human Resource Department in City Hall, printed from this website, or mailed to you upon request.
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| What are the qualifications for becoming a Police Officer or Firefighter? |
Minimum qualifications are listed on the City's website under Police or Fire Department. The City of Corsicana is a Civil Service community and is subject to State Law and Local Government Code, Chapter 143. An entrance exam is given at least twice annually. Please contact Human Resources if you are interested in registering for the next exam.
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| There are no positions open that I qualify for. Can I complete an application or send my resume for you to keep on file until a position opens up? |
No. Applications are accepted only when a position is open.
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| Do I need a resume, or may I attach my resume? |
You may attach a resume to your application, but it is not a standard requirement and is not accepted in lieu of applications.
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| I completed an application a couple of months ago for a position. Can I use that application for a newly posted position? |
No. A new employment application must be submitted for each position you are applying for.
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| What is the minimum age to work for the City? |
16 years old.
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| When will I be contacted for an interview? |
Time periods may vary depending on the job for which you apply and the number of applicants who have applied. Interviews are not automatic. Human Resources and Department Heads work together to determine who will be interviewed. Preference will be given to applicants who possess more specific education and/or experience.
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| Utility Billing Frequently Asked Questions |
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| How do I open/close/transfer my utility service? |
To establish new service, an application will need to be completed in person at the Water Department located at 200 N. 12th St., in the Government Center. In some cases, this form can be e-mailed or faxed to initiate service. City ordinance requires a refundable deposit and a non-refundable connection fee to initiate service for each account. In addition, a copy of your purchase/lease agreement may be required.
To close your utility account, you will need to complete a request to disconnect at the Water Department. This service can be completed over the phone by contacting customer service at (903) 654-4825 as long as you can verify information (i.e. DL#, SS#) on the account. In some cases, this request can only be completed in person.
To transfer service to another service address within the City of Corsicana utility system, you will need to complete a transfer application, in person, at the Water Department. A transfer fee of $15 will be accessed to initiate the transfer. You will be required to pay any past due balance prior to transferring service. In addition, a copy of your purchase/lease agreement may be required.
Service orders initiated after 1 p.m. will be serviced the following business day.
Our normal business hours are 8 a.m. to 5 p.m., Monday through Friday.
Important numbers:
Billing customer service: (903) 654-4825 or (903) 654-4827
Service calls: (903) 654-4893, 8 a.m. to 4:30 p.m., M-F
After hours service calls: (903) 654-4902
Garbage: (903) 874-2351
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| Do I need to be present when you connect my meter? |
It is always best to be at home when our technician arrives to connect your meter. However, if you cannot be home, please ensure that all water related devices (i.e. faucets, appliances, washer connections, etc.) are completely turned to the off position. A service technician will not leave a meter on if water continues to flow into the property and no one is available at the property. The City is not responsible for property damage resulting from open faucets or water system leaks. A door tag will be hung from your door advising why service could not be established in the event the meter cannot be left on.
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| When will the deposit be refunded? |
The deposit will be maintained in a liability account by the City and will be returned to you when you close your service. The deposit will be applied towards the balance on the account, including the final bill for service and any remaining amount will be returned by way of refund check. Checks will be generated at the end of each month. It is important to contact the billing office at (903) 654-4825 when disconnecting service. We will need a forwarding address to send the remaining deposit or a final bill.
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| What is the deposit and connection fee? |
The refundable deposit and non-refundable connection fee are as follows:
| Residential meter: |
$100 deposit, $10 connection fee |
| Commercial meter: |
$150 deposit, $10 connection fee |
| Industrial meter: |
$250 deposit, $10 connection fee |
| Fire hydrant meter: |
$1,000 deposit, $10 connection fee |
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| Can I pay the deposit out over a period of time? Are there any exceptions to the deposit requirement? |
No, the deposit and connection fee are due when service is established. As it currently stands, every new account requires a deposit and a connection fee. There are no exceptions to this policy.
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| How do you calculate the water and sewer charge on my bill? |
Your water and sewer charge consists of a base rate and a volume rate per thousand gallons billed.
A copy of the utility rates is available at the Water Department located at 200 N. 12th St., in the Government Center. For your convenience, the rates are available online at www.ci.corsicana.tx.us/departments/utility.php
The water base charge varies depending on the size of your meter. Most residential users have a ¾” meter. The sewer charge is calculated as follows:
Residential Users: $15.37 base, plus $2.23 per 1,000 gallons up to 12,000 gallons.
Commercial Users: $15.37 base, plus $2.23 per 1,000 gallons for all gallons billed.
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| How is my meter read? |
The City of Corsicana utility system is read electronically by a radio read system. Each meter throughout the system is equipped with an electronic register which relays the reading from a transmitter box to a mobile meter reading vehicle equipped with a receiver. This system allows one individual to be read the city in a matter of days. Occasionally, your meter may be read manually by a meter technician due to rain, debris, and other factors that can impede the radio signal. The same technology we use to read your meter has been utilized by oil companies to obtain data on oil wells for many years. Generally, all meters are read within 3-5 days at the close of the billing period each month.
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| What is the garbage pickup schedule? |
If you live on 2nd Avenue or north of 2nd Avenue, your garbage is picked up on Monday and Thursday. If you live south of 2nd Avenue, your garbage is picked up on Tuesday and Friday. For non-billing related questions or concerns, please contact Allied Waste at (903) 874-2351. Their normal business hours are 7 a.m. to 6 p.m. Mon-Fri and 8 a.m.-12 noon on Saturday.
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| What is the recycling schedule? |
Recycling is picked up on each Wednesday as follows:
The first Wednesday of the month pickup is designated for the areas north of Highway 31, east of 13th Street and Northeast of Northwood Blvd.
The second Wednesday of the month pickup is designated for both sides of Highway 31 and everything South of Highway 31.
The third Wednesday of the month pickup is designated for north of Highway 31, west of 24th Street, W. Beverly Drive, and Bowie Drive, including the homes on both sides of 24th, W. Beverly and Bowie.
The fourth Wednesday of the month pickup is designated for pickup north of Highway 31, east of 24th Street, W. Beverly Drive, and Bowie Drive, to Northwood Blvd. and 13th Street, including the homes on both sides of Northwood Blvd. and 13th Street.
Note: To recycle more than once a month, a drop off site for your recyclables is available at Allied Waste located at 2501 S. Business 45, 7a-6p Mon-Fri and 8a-12 noon Saturday. For questions please call Allied Waste at (903) 874-2351.
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| What is the supplementary pick up fee? |
The $3.00 monthly supplementary fee is for pickup and disposal of up to 10 cubic yards of brush. City ordinance has mandated this charge for all customers inside the city limits. There is an additional charge of $8.00 per cubic yard for pickups in excess of 10 cubic yards.
Brush pick up service is scheduled as follows:
If you live north of 2nd Avenue, pick up will be between the 1st and the 15th of each month.
If you live South of 2nd Ave, pickup will be between the 16th and 30th of each month.
Note: Citizens must call (903) 654-4860 to schedule a pick up NO LATER than the week before the scheduled pick up.
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| When are utility payments due? |
If your account number begins with 01-14, 26, 30, 31, 32, 33, and 35 you are billed around the 20th of the month, following the close of your billing period, and the bill will be due around the 5th-10th of the following month.
If your account number begins with 15-25, 27-29, 34, and 40, you are billed around the 30th of the month, following the close of your billing period, and the bill will be due around the 14th-20th of the following month.
Past due balances are subject to a 10% late penalty.
Bills not paid by 5 p.m. the business day before the disconnect date, indicated on the bill, are subject to service interruption and additional charges.
Note: Billing and due dates may fluctuate occasionally. Please pay close attention to the dates on your bill.
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| How do I make my utility payment? |
Your utility bill will include a return envelope which you can use to mail your payment to the billing office. Additionally, we have a drive through window which is available 8 a.m. to 5:00 p.m., Monday through Friday as well as a night box located to the west of the drive through window at City Hall for after hour payments. For additional convenience, you can make a payment by phone with a Visa, MasterCard or Discover debit/credit card by contacting the billing office at (903) 654-4825 during our normal business hours.
We accept cash, check, money order and Visa/MasterCard/Discover debit/credit cards. Automatic bank drafting of your utility bill is available. Please contact customer service for details. A form for this service is also available on our website.
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| Is there a discounted rate available? |
There is a discounted rate available for senior citizens age 65 and older. There is a form that you will need to complete in our office and we will need to verify age with a valid driver’s license or I.D card. This discounted rate only applies to senior citizens with a ¾” meter.
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| What if I think my usage is too high? |
The most likely cause of a high bill is a water leak. The first course of action you should take is to examine your plumbing and fixtures to ensure the abnormal consumption is not caused by a water leak. Leaking faucets, toilets, shower heads or other water using devices may waste water and your money. A running toilet can waste as much as 5,000 a day and a dripping faucet waste as much as 96 gallons a day! Next, you can contact the billing office at (903) 654-4825 during normal business hours. We can have one of our field technicians come out and re-check your meter. The city will provide one free meter re-check each calendar year; additional meter re-checks are $10.00. Keep in mind that you are responsible to pay the amount due as billed. A credit will be posted to the account in the event there is a meter problem.
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| What happens if the field technician indicates there is no leak? |
As our meter technicians are not licensed plumbers, you should have your plumbing examined by a professional, licensed plumber. Our meter technicians basically perform a visual inspection of your meter to ensure it was read correctly and the meter appears to be working properly. They will indicate if they think there could be a leak but it is always best to obtain the opinion of a licensed, professional plumber.
We can arrange to have your meter tested for accuracy but keep in mind that you are responsible for the amount due as billed. This process can take 30-90 days depending on the maintenance department workload. There will be a service charge ($15.00 for a general test $30.00 for certified meter calibration) assessed to your utility account if the meter test indicates the meter is reading accurately.
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| Who do I contact for sewer related problems or to report water main breaks? |
For sewer related issues or to report water leaks, please contact the Service Center at (903) 654-4893, 8 a.m. to 4:30 p.m., Monday through Friday. After hours, weekends, and city holidays, call (903) 654-4902.
Notice: The information contained in this document is subject to change without notice. Our friendly customer service associates are available during normal business hours and will be happy to assist in answering your questions.
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